techck Privacy Policy

1 Introduction and Scope

Welcome to the techck platform. This Privacy Policy ("Policy") explains how techck ("we", "our", "platform") collects, stores, uses and protects your personal information. This Policy applies to our website techck.cam.

By using our services, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.

This Policy has been prepared in accordance with applicable data protection regulations in Bangladesh and applies to all registered users, visitors and service recipients of the techck platform. We reserve the right to update this Policy at any time, and any changes will be announced via a notice on the platform.

2 Information We Collect

techck collects various types of information in order to provide its services. A detailed description of this information is given below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport number (where required for KYC verification)

2.2 Financial Information

• bKash, Nagad, Rocket or Upay account numbers (for transaction purposes)
• Bank account details (for bank transfers)
• Deposit and withdrawal history and transaction records

2.3 Device and Technical Information

• IP address and device identifier information
• Browser type, operating system and screen resolution
• Cookie and session data (see Section 5 for details)
• Activity logs and gaming history on the platform

2.4 Communication Information

When you contact us via live chat support or email, records of those conversations are retained for the purposes of service improvement and dispute resolution.

3 Purpose of Using Information

techck uses collected information only for specific and legitimate purposes. The main purposes for which we use your information are outlined below:

• Account Management: Completing registration, verifying identity and ensuring secure login.
• Financial Transactions: Managing all financial operations smoothly, including deposits, withdrawals and bonus payments.
• Service Improvement: Analysing user experience to improve platform performance and security.
• Customer Support: Responding to any issues or questions via live chat and email.
• Fraud Prevention: Detecting and preventing unauthorised transactions, multiple accounts and suspicious activity.
• Relevant Communications: Sending important account-related notices, security alerts and relevant information.
• Legal Obligations: Maintaining compliance with applicable laws and regulations.

4 Information Sharing and Third Parties

techck never sells your personal information to third parties and does not share it without authorisation. However, we may share information in specific circumstances:

4.1 Permitted Sharing

• Payment Processors: Information is shared with bKash, Nagad, Rocket, Upay and banking partners only to the extent necessary to complete transactions.
• Technology Service Providers: Technology partners who assist in operating the platform, who work under strict confidentiality agreements.
• Legal Requirements: In cases of court orders, government investigations or legal obligations.
• Security Investigations: To the relevant authorities for the purpose of investigating fraud or criminal activity.

4.2 Third-Party Links

Our platform may contain links to third-party websites. techck is not responsible for the privacy policies of those sites, and users are advised to read the relevant site's own policy.

5 Cookie Policy

The techck platform uses various types of cookies that help improve your gaming experience and ensure the platform functions properly.

5.1 Types of Cookies

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functionality Cookies: Remember your preferences, language settings and interface customisation.
• Analytics Cookies: Analyse how the platform is used and help improve our services.

5.2 Cookie Control

You can manage non-essential cookies through your browser settings. However, disabling cookies may limit certain features of the platform.

6 Data Security Measures

techck uses industry-standard technology and methods to protect your personal information. The key components of our security framework are described below:

• SSL/TLS Encryption: All data transfers between the website and servers are protected by high-grade SSL encryption.
• Password Hashing: Your password is never stored in plain form — only an encrypted hash is kept.
• Two-Step Verification: When suspicious activity is detected, additional verification is automatically triggered.
• Firewall and Monitoring: Automated 24/7 security monitoring is active at all times.
• Restricted Access: Only authorised staff may access user data, and a log is kept of every access.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.

No system is entirely error-free. Even with the highest level of precaution, should a data breach occur, we will notify affected users as quickly as possible.

7 Data Retention Period

techck retains user data only for as long as necessary. The specific data retention policy is described below:

• Active Accounts: All data is retained while the account remains active.
• Closed Accounts: Even after an account is closed, financial transaction records may be retained for a specified period due to legal obligations.
• KYC Documents: Identity verification documents are retained for the period required to meet legal obligations.
• Conversation Logs: Support chat and email records are kept for a limited period to ensure service quality.

Once the specified period has passed, data is securely deleted or anonymised.

8 User Rights

Every techck user has specific rights regarding their personal information. We fully respect these rights:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. If you contact our support team, we are obliged to provide this information.

8.2 Right to Correct Information

If any information we hold about you is inaccurate or incomplete, you may request a correction. We will make the correction as quickly as possible.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

You may object to the use of your information for specific purposes. For marketing communications, you may withdraw your consent at any time.

To exercise any of the above rights, contact us via live chat or email: [email protected]

9 Protection of Minors

techck is a responsible gaming platform. Our services are for users aged 21 and above only. We do not knowingly collect information from any minor.

Age verification is mandatory during the registration process. If a person registers using false information and this is later proven, the account will be closed immediately and the relevant information will be deleted.

If a parent or guardian suspects that their child is using our platform, please contact [email protected] immediately.

10 International Data Transfers

Our servers and service providers may be located in various countries. When your information is transferred outside Bangladesh, we ensure that such transfers are carried out with appropriate security measures in place.

For countries to which data may be transferred, we ensure the protection of your information through contractual obligations. Third-party service providers are required to comply with the standards of this Privacy Policy.

11 Policy Changes and Updates

techck reserves the right to update or revise this Privacy Policy at any time. For significant changes, we will inform you in the following ways:

• A prominent notice will be published on the platform.
• A summary of the changes will be sent by email to registered users.
• The "Last Updated" date at the top of the page will change.

If you continue to use the platform after changes are made, you will be considered to have accepted the updated Policy. If you object to changes in the Policy, stop using the platform and contact us.